2004-2006
1. Bachelor in Commerce
Commerce Group (NOKUT Approved)
I am a highly organised, creative and motivated professional with extensive experience in business development. In my role, I am involved in high-level strategy development and responsible for maintaining strong relationships with key contacts in existing accounts, as well as developing new contacts and relationships. I also kept a close eye on market trends to identify gaps and niches that represent new business opportunities.
Education
2007-2012
2. Master in Business Administration
Major in Finance (NOKUT Approved)
Employment
2020-present
1. Retail Sales Trainer – Europe
MoneyGram International Inc.
Sales Trainer job to identifies, develops, and delivers training for all units to include new processes, products, software releases, and requirements.
Job Responsibilities:
- Plans, coordinates and supervises all training initiatives for sales teams.
- 2 Weeks Induction Program for New Joiner
- Participates in key project management teams serving as a representative for sales teams.
- Provides tracking and reporting information for training conducted.
- Provides ad-hoc and remedial training as needed; may be one on one.
- Supervises instructional designer to ensure quality of deliverable.
- Performs other duties as assigned.
Skills:
- Workshops
- Team Building
- Training Delivery
- Growth Strategies
- Team Leadership
2016-present
2. Salesforce Consultant and Trainer
MoneyGram International Inc.
As Salesforce Consultant, I applied commercial experience, problem-solving abilities, and creative flair to support, advise, design, build, deliver, and maintain our MoneyGram Retail Sales Salesforce ecosystem end to end. This requires to develop business requirements, specifications, process flows, application design, and configuration alongside testing and deployment.
Job Responsibilities:
- Design, operate, and integrate Salesforce systems to enable efficiencies in key areas of the business.
- Provide consulting and coaching around best practices in Salesforce administration and implementation to enhance user experience.
- Work on Salesforce automation to streamline processes.
- Manage multiple stakeholders’ engagements and work with associated team members to understand projects, facilitate business process analysis sessions, and develop technology solutions for these teams.
- Identify project issues/risks and present alternatives to alleviate or resolve them.
2019-2020
3. Retail Sales Supervisor – Northern Europe
MoneyGram International Inc.
MoneyGram has approximately 350,000 agent locations in more than 200 countries and territories around the world.
Job Responsibilities:
- Works directly with the Head of Retail in the attainment of sales plans and targets (network, volumes, profitability) to ensure results are achieved appropriately.
- Analyzes data gathered on the market and competitive activity to ensure effective sales strategies are implemented.
- Works with the Head of Retail to identify network strengths and weaknesses to design effective sales strategies for the assigned area.
- Ensures that a professional, well led and motivated team continues to develop skills exploited to the full potential.
- Monitors the Sales and Account Manager performance on a weekly/monthly/quarterly/annual period and analyzes performances and decides appropriate actions, in conjunction with the Sales Director in order to achieve objectives.
- Coordinates and finalizes standard contracts for all new Agents ensuring that all appropriate parties are involved in the process.
- Supports the Sales team within the assigned area in ensuring that all Agent contract and agreement documentation is completed correctly prior to forwarding to Agents and Sales Support Department.
- Liaisons with the relevant operational and marketing resources to ensure that the new Agent is setup and ready for business in a timely manner with all appropriate Point of Sale (POS) and other materials enabling the Agent to transact.
- Maintains regular contact with all agents within designated remit and frequent and constant relationships with Top Agents.
- Builds partnership and ensures queries and problems are promptly resolved by liaising with relevant parties.
- Supports the marketing team as required by communicating any gaps/shortage of Signage and POS materials.
- Attends all sales meetings and submit sales activity reports as required and performs other duties as required by the business as they arise
2017-2019
4. Retail Sales Supervisor – Nordics
MoneyGram International Inc.
MoneyGram has approximately 350,000 agent locations in more than 200 countries and territories around the world.
Job Responsibilities:
- Works directly with the Sales Director in the attainment of sales plans and targets (network, volumes, profitability) to ensure results are achieved appropriately.
- Analyzes data gathered on the market and competitive activity to ensure effective sales strategies are implemented.
- Works with the Sales Director to identify network strengths and weaknesses to design effective sales strategies for the assigned area.
- Ensures that a professional, well led and motivated team continues to develop skills exploited to the full potential.
- Monitors the Sales Representatives performance on a weekly/monthly/quarterly/annual period and analyzes performances and decides appropriate actions, in conjunction with the Sales Director in order to achieve objectives.
- Coordinates and finalizes standard contracts for all new Agents ensuring that all appropriate parties are involved in the process.
- Supports the Sales team within the assigned area in ensuring that all Agent contract and agreement documentation is completed correctly prior to forwarding to Agents and Sales Support Department.
- Liaisons with the relevant operational and marketing resources to ensure that the new Agent is setup and ready for business in a timely manner with all appropriate Point of Sale (POS) and other materials enabling the Agent to transact.
- Maintains regular contact with all agents within designated remit and frequent and constant relationships with Top Agents.
- Builds partnership and ensures queries and problems are promptly resolved by liaising with relevant parties.
- Supports the marketing team as required by communicating any gaps/shortage of Signage and POS materials.
- Attends all sales meetings and submit sales activity reports as required and performs other duties as required by the business as they arise
2016-2017
5. Sales and Account Manager – Norway
MoneyGram International Inc.
MoneyGram has approximately 350,000 agent locations in more than 200 countries and territories around the world.
Job Responsibilities:
- Supports management in the achievement of the business plans and targets (network, volumes and profitability).
- Supports the Retail Business by expanding the sub agents network in the assigned regions.
- Prospects potential Agents in writing, by phone and in person in order to effectively outline the MoneyGram product and service and the mutual business benefit of becoming an agent.
- Maintains a database of all prospect Agents, contact details and status of sales activity. Ensure that all sales activity reports are reviewed, analyzed and followed up as appropriate.
- Ensures all Agent contract and agreement documentation is to the relevant standard and copies are retained.
- Liaisons with the relevant operational and marketing resources to ensure that the new Agent is set-up and ready for business in a timely manner with all appropriate POS and other materials enabling the Agent to transact.
- Monitors and ensures that transaction volumes meet anticipated levels and opportunities to increase volumes are maximized. Builds partnerships with key Agents and ensures queries and problems are promptly resolved by liaising with the relevant parties. Works with the marketing team support to corridor analysis and refinement of pricing strategies in order to improve product profitability in addition to transaction volumes.
- Supports the marketing team, as required, by communicating any gaps/shortage of signage and point-of sale materials.
- Performs other duties as required by the business.
2008-2010
6. Business Development Executive – Lahore
URBAN Developers Associates
Working for a pioneer in land development and town planning in Pakistan, report directly to the chairperson and chief executive of URBAN Developers Associates.
Job Responsibilities:
- Establishing relationships over the telephone.
- Planning, implementing and achieving targets in relation to sales performance, quality service and sales activity.
- Selling high value solutions to senior decision makers.
- Proactively focus on developing and strengthening clients’ relationships and in doing so generate new business.
- Recognize the wider financial planning needs of the clients.
- Communicate confidently and professionally with clients and colleagues.
- Promote and raise awareness of the institute brand.
- Be responsible for Lahore territories.
2010-2011
7. CRM Manager – Lahore
Service Sales Corporation Pvt. Ltd.
Working for a leading footwear brand and retailer company, report to the Head of CRM and aid in devising and implementing the marketing campaign and retention strategy.
Job Responsibilities:
- Managing campaigns – including loading, testing and sending.
- Working with Head of CRM on strategy, promotions and planning.
- Assist in the appraisal of new data sets and add into CRM system.
- Update data records held within the CRM system.
- Setting up campaigns.
- Prepare reports on CRM data sets as requested.
- Data validation/cleansing.
- Builds/design – working with agency.
- Post campaign reporting.
- Managing weekly/monthly social media activities.
2010-2015
8. Co-Founder and Project Manager
3w Xpertz – Professional Freelancer
It was founded 2010 during the dawn of the internet boom and has upheld a reputation of providing quality design and development services to the customers.
Job Responsibilities:
- Accomplishes results by communicating job expectations, planning, monitoring, and appraising job results.
- Maintaining a safe and secure work environment and developing personal growth opportunities.
- Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures.
- Maintains professional and technical knowledge by attending educational workshops, establishing personal networks, benchmark state-of-the-art practices and participating in professional societies.
- Contributes to team effort by accomplishing related results as needed.
2014-2016
9. Sales Associate – OSLO Norway
MoneyGram International Inc.
MoneyGram offers money transfer services worldwide through a global network of 334,000 agent locations over 200 countries.
Job Responsibilities:
- Ensures positive public perceptions of the MGI by extending a courteous greeting and welcome to customers and visitors.
- Protects the MGI financial interests by controlling and balancing the cash drawer. Processes customer transactions efficiently and accurately.
- Adhere to strict government regulations including AML accountability review, privacy and security. Follow procedures to minimize losses.
- Respond and handling customer complaints accurately in a timely manner.
- Performs routine office and clerical duties (i.e., filing reports, preparing cash bag for pickup, branch custodian, closing responsibility etc.).